Experience buying from Forgeworld

This preceding Christmas, my brother made me an offer I couldn't refuse. He offered me his credit card info, and his blessing to purchase myself anything that I so desired from the world wide web. I didn't have to think long at all to decide that the gift would be 40K models. But I was spoiled for choice. The last word of advice that my brother gave was, "get something that you wouldn't normally get."

Well... Forgeworld then. That sealed the deal, I would import some Forgeworld resin models. I combed through their stock and eventually settled on some Death Guard plague marines, and a Nurgle Sorcerer. I currently don't have a Chaos Marine army, but my reasoning is: with a squad of Plague Marines as it's centerpiece, my loyalist Marine models can be used alongside them. Like a newly fallen Space Marine chapter, gifted by Nurgle. Anyway, I placed my order to Forgeworld in the middle of December with the full understanding that it normally takes weeks for orders to arrive... and in the holiday season shipping will be even slower.

So Christmas came and went. New years came and went. And about mid January, I began to wonder where my order was. Just about the time I was starting to think of contacting Forgeworld, a package arrived in the post. With poorly contained glee I opened the package to uncover... shoulder pads. Ultramarine Terminator Shoulder pads. Estimated value, about 7 USD. Now, this felt like quite the kick in the groin. I had ordered about 55 USD worth of highly detailed resin models. One complete model, and then a 10 squad upgrade pack. Instead, I received 10 shoulder pads for a generic Chapter I could give a crap about. I confess, I was vexed.

Before doing anything hasty, I contacted my brother and double checked to make sure he was billed for the 55 dollars instead of the 7 dollars. With my passive aggressive mentality, should he have only been billed the 7 bucks, I might've just accepted the failed order, and never ordered from Forgeworld again. (and piss and moan to anyone who would listen, while not actually doing anything about it.) But, lo and behold, my brother was billed for the entire order. I readied myself for war. I got together my ordering information, my brother's billing information, the manifest of the incorrect order, all of it. Then I placed an international call to merry old England.

Across the pond I was greeted by a cheery British accent. I explained the situation, and within minutes the gentleman helping me (I have forgotten his name) had tracked down the proper order, and had it ready to Express ship to me via UPS. I was not charged anything for this, and told to keep my incorrect order by way of apology. Within a few business days I had my glorious Death Guard and the Sorcerer in my hands. So, for the extraordinarily efficient customer service I would like to praise Forgeworld. They screwed up my original order, there is no denying it. But I cannot remember the last time a company fixed a problem as quickly and painlessly as Forgeworld did. And the models are simply stunning. I will see about getting some pictures of them up at another time. My first experience with Forgeworld was a supreme success (eventually) and I will not hesitate to indulge in some more addictive resin imports in the future.